PG 77

1. Summarize and Identify managers as problem solving, problem solving approaches, types of thinking in 5 steps.

1. In any workplace, managers must be really good at problem-solving in many situations as well as on the spot problems that arise. That must make alternative decisions if need be while facing a continuous stream of other daily problems. One example is performance deficiency, when a employee's daily output decreases or when a customer has a complaint. On the other hand, these issues brings up performance opportunities for workers to practice their problem-solving skills.

2. They're four main approaches of thinking: Systematic thinking, intuitive thinking, multi-dimensional thinking and strategic opportunism. A systematic thinker and intuitive thinker come hand in hand with each other. A systematic thinker approaches problems in a rational, step-by-step, and analytical fashion. Where as an intuitive thinker is spontaneous and responds imaginatively with problems. Also, a multi-dimensional thinker commonly has the ability to view many problems at once, in relationship to another issue. Lastly, a strategic opportunist has the ability to remain focused on long-term objectives while being flexible to resolve short-term problems and opportunities in a timely manner.

The 5 steps in the decision-making process is as followed: Identify and define the problem, generate and evaluate alternative solutions, choose a preferred course of action and conduct ethics double-check, implement the decision, and evaluate the results.