- To be a successful manager, you must inherit 10 roles that are to be fulfilled.
- These roles are categorized into 3 main sections:
- Figurehead: Modelling and setting forth key principles and policies
- Leader: Providing direction and instilling enthusiasm
- Liaison: Coordinating with others
2. Informational Roles
- Monitor: Scanning for information
- Disseminator: Sharing information
- Spokesperson: Acting as official communicator
3. Decisional Roles
- Disturbance Handler: Dealing with problems and conflicts
- Resource Allocator: Handling budgets and distributing resources
- Negotiator: Making deals and forging agreements
- Entrepreneur: Developing initiatives
Managerial Activities
- Managers have the task to implement managerial roles in an intense complex work setting
- Managerial activities is meant to be busy, demanding and stressful for all levels of responsibility in any work environment
- Managerial work is meant to be intellectually challenging and financially rewarding; managers should expect:
- Working in an intense pace
- Working fragmented and varied tasks
- Work with many communication media
- Accomplish they work largely through interpersonal relationships
Managerial Agendas and Networks
- Agenda Setting: Develops action priorities for accomplishing goals and plans
- Networking: Process of creating positive relationships with people who can help advance agendas
- Social Capital: Capacity to attract the support and help of others in order to get things done
Essential Managerial Skills
1. Conceptual Skills: The ability to think analytically and to achieve integrated problem-solving
2. Human Skills: The ability to work well with in co-operation with other persons; emotional intelligence (Ability to manage ourselves and our relationships effectively
3. Technical Skills: The ability to apply expertise and perform a special task with proficiency
- Learning: A change in behaviour that results from experience both inside and outside the classroom
- Lifelong learning: Continuous learning from daily experiences
- Skills: Ability to translate knowledge into action that results in desired performance
Developing Managerial Competencies
- Managerial Competency: Skill-based capability for high performance in a management job
- Teamwork: Ability to work effectively as a team member and team leader- includes team contribution, team leadership, conflict management, negotiation, and consensus building
- Self-Management: Ability to evaluate oneself, modify behaviour and meet performance obligations- includes ethical reasoning and behaviour, personal flexibility tolerance for ambiguity and performance responsibility
- Leadership: Ability to influence and support others to perform complex and ambiguous tasks- includes diversity, awareness, global understanding, project management, and strategic action
- Critical Thinking: Ability to gather and analyze information for creative problem-solving- includes problem-solving, judgement and decision-making, information gathering and interpretation and creativity and innovation
- Professionalism: Ability to sustain a positive impression, install confidence and maintain career advancement- includes personal presence, personal initiative and career management
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