Pg 63 #34

A) Three ways Kate can use classical management theory to improve the team would be: The ten employers work as leaders instead of controllers, the new employees must feel a part of the community and business by Katie displaying a non-dominant pyramid and the company as a whole pursuing a corporate social responsibility. These three methods of classical management can be incorporated in Katie's business.

B) Katie could use the Hawthorne effect in her business by using certain techniques to make people more productive. Studies show that psychological factors play a big role in the productivity of the workers. Through this, Katie could make her employees feel good and have a positive morale in the workplace to increase their productivity.

C) She can use Theory X and Theory Y to manage the team by determining good workers and bad workers. Using these theories will help Katie find the best workers for her company and show how she wants her business to be ran.

D) In her company, the Argyis theory in managing the department by treating people equally and raising everyones morale. Based on Maslow's pyramid, self-actualization is an important need for workers because it makes them feel wanted and needed in the company.

E) Within her company, she can apply TQM through continuous improvement of her business. The three guiding principles of plan, control and improve should be the basic notion of any company because there's always a way to expand a business. This involves always searching for new ways to improve work quality and performance.

F) The most important attributes of the 21st century for managers for Kate's business is leadership and special responsibilities. As a new business, it's imperative that she has loyal and hardworking individuals who can lead a team of employees. Also, they must have the ability to work with special responsibilities and are able to still lead the team.